Privacy Policy

Framed LLC

Our website address is: https://framed.style.

This Privacy Policy describes how Framed LLC (“Framed,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit www.framed.style (the “Site”).

INFORMATION WE COLLECT
Information You Provide Directly
– Contact information submitted through forms on our Site (name, email address, phone number, message)
– Email address if you sign up for our mailing list
– Appointment requests and scheduling information
Information Collected Automatically
– Browser type and version
– Device type and operating system
– Pages visited and time spent on the Site
– Referring URLs
– IP address
– Cookies and similar tracking technologies (see Section 5)
Health and Vision Information
In connection with appointment booking or virtual optometry services, we may collect information about your vision history, current prescription, insurance coverage, and related health information. This information is handled in accordance with our Notice of Privacy Practices and applicable HIPAA requirements.

HOW WE USE YOUR INFORMATION
We use the information we collect to:
– Respond to your inquiries and messages
– Schedule and confirm appointments
– Send you marketing emails and promotions (with your consent)
– Improve our Site and understand how visitors use it
– Comply with legal obligations
– Provide optical and vision care services

SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with:
– Service providers who help us operate our Site and business (email platforms, analytics providers, scheduling software)
– Virtual optometry partners (20/20 Now) in connection with vision care services
– Professional advisors (accountants, attorneys) as needed
– Law enforcement or government authorities when required by law

EMAIL MARKETING
If you subscribe to our email list, we will send you promotional communications about Framed. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at anne@framed.style.

COOKIES AND ANALYTICS
Our Site may use cookies and similar technologies to improve your browsing experience and analyze Site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality.
We may use third-party analytics services (such as Google Analytics or Meta Pixel) that collect data about your use of the Site. These third parties have their own privacy policies governing their use of your information.

HEALTH INFORMATION AND HIPAA
If you receive optical or vision care services from Framed LLC, including through our virtual optometry services, we are required by law to maintain the privacy of your protected health information (PHI). Please review our Notice of Privacy Practices, available at www.framed.style, for a full description of how we handle your health information and your rights as a patient.

DATA RETENTION
We retain your personal information for as long as necessary to provide our services, comply with applicable legal obligations, and resolve disputes.

YOUR RIGHTS
Depending on your location, you may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your information
– Opt out of marketing communications at any time
To exercise these rights, contact us at anne@framed.style.

CHILDREN’S PRIVACY
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

CONTACT US
For questions about this Privacy Policy, please contact us:
Framed LLC
147 S. White Street
Wake Forest, NC 27587
hello@framed.style
www.framed.style